The First Time User's Guide offers steps to smoothly incorporate the FAS Outcomes system into your agency, breaking it down into three stages: planning the rollout of FAS Outcomes into your agency, configuring your FAS Outcomes system, and getting your staff trained in using the system.
In addition to these resources, we encourage you to sign up for one of our training webinars to get you acquainted with what you need to know. Some information in the resources linked to below is similar to the information covered in the webinars. We encourage you to join us for a webinar to learn about the assessments or setting up your organization.
Follow the steps below to ensure a smooth transition to the new system.
To make sure you get the most out of your system, choose a "Champion". This person will push the project forward, make sure everything stays on track, and help users realize the many benefits of using the new FAS Outcomes application.
Sample Project Announcement - Let end-users know that you are rolling out a new FAS Outcomes system.
The FAS Outcomes system can be used "out of the box" with all of the default settings, or you can configure it to meet your unique needs. If you are planning on configuring, review the documents below in the Configure the System section to make the configurations that are right for your organization.
Sample Agenda for discussing configurations - The topics you need to discuss to get the system setup.
Ensure that end-user machines meet the required Agency System Specifications for FAS Outcomes. Note that this includes whitelisting [email protected] if you are using a spam filter.
Use the documents in the Train your Staff section below to train your staff--note that you can train staff while simultaneously deciding on your system configurations. Depending on whether your staff are familiar with the FAS measures and their level of computer skills, they may need more or less training. Many organizations have gone live successfully with very little training.
Sample Training Announcement - Let end-users know when and where they can attend training.
Contact FAS at [email protected] if you are a large organization or have a complex implementation and would like to discuss more training options.
Once the system is configured and staff have been trained, instruct users to begin using the new system.
CAFAS
Sample "Go-Live" Announcement - Give end-users the final notice that the project is going live.
Sample "Go-Live" Reminder - On the day of the Go-Live, send a message to remind users to start using the new system.
Use the information below to decide how to configure FAS Outcomes to meet your needs. There are several options for learning how to get configured:
Sign-up for a webinar - Sign up for our helpful setup webinar that covers everything you need to know about implementing your agency in FAS Outcomes. You can use the link below to just watch a video, but if you join us online we can help answer any questions and off our expert advice on helping you decide what is best for your agency. Webinars are free and web-based, just use the provided link to sign-up.
FAS Outcomes New Organization Setup Video - A helpful video that covers everything you need to know about implementing your agency in FAS Outcomes. This video is recommended for both IT and administrative decision makers because it takes coordination to best setup your agency in FAS Outcomes.
FAS Outcomes Quick-Start Guide - An overview of the key considerations while setting up your FAS Outcomes system. Contains a worksheet that helps you think about how to set up your Service Areas and Programs. Useful as a starting point for Administrative staff.
FAS Outcomes Detailed Setup Presentation - A detailed description of the steps necessary to setup your FAS Outcomes system. Goes into greater detail than the Quick-Start Guide for each step and provides detailed rationale and considerations for how to setup your organization. This document is recommended if you have read the Quick-Start Guide, but want to learn more.
FAS Outcomes Customer Configuration Document - Once you understand the different aspects of the system that can be configured, your business and IT staff can work together to complete this document outlining how the system will be setup to meet your needs.
The Roles and Privileges Matrix can be helpful in determining what roles you want to give which members of your staff.
Included here are a wide variety of training resources that will help you get started using FAS Outcomes. We have comprehensive, on-demand training for every assessment. We have developed resources for both assessors and supervisors, although supervisors would probably find it helpful to be familiar with both sets of training materials.
Assessor Training Material: This training teaches you how to complete an assessment in FAS Outcomes. It goes over setting up the assessment, completing the assessment, viewing the automatically generated reports, and creating a plan for the youth going forward. You will be taken step-by-step through the whole assessment process, and will receive a thorough understanding for how to use the assessment in FAS Outcomes.
Supervisor Training Material: This training teaches you how to use the supervisory functions of FAS Outcomes, the special privileges that supervisors have in FAS Outcomes, and goes over some decisions and guidelines you'll want to consider. Topics covered includes the Supervisor Dashboard, Aggregate Reports, and Data Export in detail, in addition to the advanced search options available to supervisors, and supervisors unique ability to delete clients, assessments, and view a client's transfer history. Finally, this training will address some features of the system that you may want to make decisions about or establish guidelines for, such as transferring clients and choosing an administration for assessments, just to a name a couple.
Each training is available in two forms, a video for those who prefer to see and hear about the application and as written material for those who prefer to read about the application. We welcome you to use the resources yourself or view them as a group - they are always available to you.
Additionally, we also offer webinars free of charge to those who would like to watch the training videos with an FAS Trainer and be able to ask questions at any part of the training. In the options listed below, just click the "Sign up for a Live Webinar" link to schedule a time.
Finally, we have "Help" available on every screen. While you may not have found the built-in help of other programs that you use very helpful, we think ours is different and we encourage you to see for yourself. Clicking help on any page will give you information specific to the screen you are viewing. If you find you still have questions after reviewing the help for that screen, on every help page you have the option of sending us any comments or questions that you have. Just click the "Have a question about these topics? Ask FAS!" link, located between the orange navigation links and the first help topic on that page. A Customer Care representative will respond to you directly, typically on the same or next business day. So if our help doesn't answer the question you have, we encourage you to contact us.
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Assessor Training
Supervisor Training
Additional Resources
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Assessor Training
Supervisor Training
Additional Resources
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Assessor and Supervisor Training
Additional Resources
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FAS Outcomes New Organization Setup Video: This video covers everything you'll need to know for setting up your agency in FAS Outcomes for the first time. If you are getting setup for the first time, we recommend that both an IT and administrative staff watch the video. The administrator can advise the IT staff on how to setup the system to maximize the effectiveness of FAS Outcomes for your agency. Details
Learn the details and implications of your Service Area and Program setup and about roles and access rights for your users. The video will additionally show you about organizational settings, system settings, client labels, assessment settings, the data export, and license information so that you can learn about all of the features available to you. (approx. 50 minutes)
If you have any questions about this video, please feel free to contact an FAS Customer Care representative, we are happy to discuss this important information with you.
FAS Outcomes Quick-Start Guide: There is also a written version of the New Organization Setup Video material available in the FAS Outcomes Quick-Start Guide for those who prefer to read training material. Feel free to print the material off and go through the process step-by-step and keep the material on-hand for future reference.
Sign-up for a Live Webinar: Many agencies prefer to watch and discuss the New Organization Setup video with an FAS Trainer. We would be happy to discuss the setup process specific to your agency.
TA Requests - The FAS Outcomes application has a built-in TA Request module. If you suspect an issue in the system, your IT Super Admin should investigate the issue to make sure it is not a user issue. If your Super IT Admin is not familiar with the program, you must have another resource to confirm it is not a user issue. If it is not a user issue, your IT Super Admin can use the module to send the details necessary for FAS to troubleshoot. Just login to the system as the IT Super Admin and click "TA Requests" in the left navigation.
FAS Feedback Form - This form can be distributed to your FAS Outcomes users in order to provide feedback on the system. Ideas from these forms will be used to enhance future versions of the system. Send completed forms to [email protected].